Instructor Name: Stuart Alsopp

Email: Drive@StuartAlsoppDriving.co.uk

Phone: 07826 684861

 

Part A – Terms & Conditions

 

1. Eligibility to Take Lessons

To undertake driving lessons, you must:

• Be aged 17 or over (or 16 if receiving the enhanced rate of the mobility component of Personal Independence Payment).

• Hold a valid UK driving licence (provisional or full).

 

You must present your driving licence when requested.

Failure to do so may result in the lesson being cancelled and charged in full.

 

2. Paying for Lessons

Payment Methods

Lessons may be paid for via:

• Bank transfer

• Learner app

• Credit or debit card (where accepted)

• Secure payment link (where applicable)

 

Payment Deadline

All lessons must be paid at least 48 hours before the scheduled start time.

Unpaid lessons may be cancelled and reallocated.

 

Prepaid Lesson Terms

• Prepaid funds are recorded and allocated once lessons are delivered.

• Missed lessons or late cancellations may be charged in full.

• You remain responsible for any unpaid balances for lessons already delivered.

• Any interest accrued on held funds is not payable to you.

 

Payments by Third Parties

If a third party pays on your behalf, the payment is treated as being made by you.

Refunds or access to lessons will not be granted to the payer without your written permission.

 

3. Refund Policy

Refunds for unused prepaid lessons are subject to the following:

• Refunds apply only to payments made directly to the instructor or driving school.

• Refunds are made to the original payment method where possible unless agreed in writing. This may require additional identity verification.

• Prepaid lessons must be used within six months of payment. Unused funds after this period become non-refundable.

• Refund requests must be made in writing.

 

This does not affect your statutory consumer rights.

 

4. Lesson Booking, Test Day & Use

• Lesson times, locations, and durations are subject to mutual agreement.

• Instructor availability is not guaranteed but will be accommodated where possible.

• Prepaid lesson rates are fixed at the time of purchase; future bookings may reflect updated rates.

 

Test Day

Use of the instructor’s vehicle for a driving test is at the instructor’s discretion and subject to the learner being test-ready and meeting DVSA requirements. 

If use of the vehicle is refused on test day due to the learner not meeting the above requirements, the lesson or test-day booking may still be chargeable.

 

5. Cancellations, Rearrangements & Non-Attendance

Cancellations

• A minimum of 48 hours’ notice is required to cancel or reschedule any lesson.

• Cancellations with less notice may be charged in full.

• Repeated late cancellations may result in refusal of further lessons.

 

Non-Attendance (No-Shows)

If a learner does not attend a scheduled lesson:

• The instructor will wait up to 15 minutes from the scheduled start time.

• If no contact is made within this time, the lesson is classed as a no-show.

• No-show lessons are charged in full and are non-refundable.

 

6. Instructor Delays or Cancellations

• If the instructor is delayed, lesson time will be made up where reasonably possible.

• If the instructor cancels a lesson, no charge will be made and the lesson will be rearranged or refunded.

• Where delays are caused by events outside the instructors reasonable control, lesson time may not always be fully recoverable. 

 

7. Insurance & Indemnity

• Stuart Alsopp Driving School holds public liability and professional indemnity insurance covering driving lessons.

• All learners must complete an insurance acknowledgment form before their first lesson.

• Booking lessons confirms your agreement to complete this form.

• Lessons cannot proceed until the form has been completed.

 

8. Liability

Neither the instructor nor the driving school will be liable for:

• Loss or damage not resulting from a breach of legal duty

• Unforeseeable losses

• Loss caused by learner negligence or failure to follow instructions

• Delays, cancellations, or losses caused by events outside reasonable control (including traffic, weather, illness, or emergencies)

 

No responsibility is accepted for business-related losses such as loss of income or opportunity.

 

9. Data Protection

Personal data is used for booking management, identity verification, fraud prevention, service communication, and legal or regulatory compliance, in accordance with applicable data protection legislation.

 

10. Code of Conduct (Incorporation Clause)

All learners must comply with the Learner Code of Conduct set out below.

The Code of Conduct forms part of these Terms & Conditions.

Failure to comply may result in lessons being refused, terminated, or charged in accordance with these terms.

 

Part B – Learner Code of Conduct

 

1. Be Prepared

Learners must:

• Bring a valid driving licence when required

• Wear suitable footwear and clothing

• Bring corrective eyewear if required

• Be on time and ready to learn

 

2. Respect Lesson Time

If a learner arrives late, the lesson will still end at the scheduled time and is charged in full.

• Provide 48 hours’ notice for cancellations

• Keep mobile phones silent unless agreed otherwise

• Repeated missed or late-cancelled lessons may result in removal from the diary

 

3. Safety & Fitness to Drive

Learners must:

• Follow instructor instructions at all times

• Not drive under the influence of alcohol, drugs, or when unwell or fatigued

• Inform the instructor of any medical, legal, or personal issues affecting safe driving

 

Lessons may be refused if it is unsafe to proceed.

Where a lesson is refused or terminated due to the learner being unfit to drive safely, the lesson may still be charged in full.

 

4. Behaviour Standards

• Treat the instructor and vehicle with respect

• Aggressive, abusive, discriminatory, or inappropriate behaviour will result in immediate termination of the lesson

• Learners may be held financially responsible for damage caused deliberately or recklessly

 

5. Communication

Learners should communicate openly.

If you feel anxious, uncomfortable, or need a break, inform your instructor.

 

6. Recording Policy

• Audio or video recording is not permitted unless agreed in advance

• Dashcams with audio recording where fitted may be used for safety, insurance, and training purposes

• Footage is handled in line with data protection legislation

 

7. Breach of Code of Conduct

Failure to comply with this Code of Conduct or the Terms & Conditions may result in:

• Immediate cancellation of the lesson (without refund)

• Refusal of future lessons

• Termination of the learner–instructor agreement

 

8. Contact & Complaints

Any concerns or feedback should be raised directly with:

 

Stuart Alsopp

📧 Drive@StuartAlsoppDriving.co.uk

📞 07826 684861

 

These Terms & Conditions and Code of Conduct are reviewed regularly and may be updated from time to time. The latest version will always apply and will be displayed upon login of the Total Drive app if updated. 

Additional copies can be made upon request or viewed via the website